Jiza The Label

Refund Policy

Every Jiza The Label piece is made with care. If something isn't right, here is how our returns, refunds, and exchanges work.

48-hour window

Raise exchange requests after delivery

Size exchanges only

One exchange per order

Store-credit refunds

Issued as 30-day gift cards

Self-ship exchanges

Shipping reimbursed on bill

Refund Policy

Refunds are issued exclusively as gift cards (store credit).
Store credit (coupon codes valid for 30 days) is provided only for items lost in transit or damaged during shipping (unboxing video required).
Refunds to the original payment method are not available.
Store credit does not cover size-related issues or change of mind.

Gift Card Details

Issuance

Within 24 hours of us receiving your return parcel.

Delivery

Digital gift card sent via email/SMS.

Validity

Valid for 30 days from the date of issue.

Value

Sale value of the product only — shipping charges are non-refundable.

Exchange Policy

Exchanges are offered for size only. Please note:

Exchange requests must be raised within 48 hours of delivery.
Clear photos of the product with tags are required.
The product must be unused, unwashed, and in original packaging with all tags intact.
Exchanges take 6–7 working days to complete.
A maximum of one exchange per order is allowed.
Products purchased during sales or promotions are not eligible for exchange.
If your requested size is unavailable, we will offer product alternatives or store credit.

Damaged or Defective Items

For damaged or wrong product claims, a complete unboxing video is mandatory.

Your unboxing video must show:

The sealed package, the full unboxing, and clear documentation of the damage. Items that are used, washed, or missing tags will not be accepted.

Logistics & Pickups

Only self-ship is available as of now. Please ship the product back to us and share the shipping bill — we will reimburse the shipping charges once the bill is provided.

Order Cancellations

Cancellations are only possible before the order has been shipped. Once dispatched, the standard return and exchange policy applies.

Need Help?

To raise a return or exchange request, please reach out via our Contact Us page with your order number.

Still have questions?

We're here to help — reach out and we'll get back to you as soon as we can.